:root{--ink:#18231f;--muted:#6d7772;--line:#e4e9e6;--soft:#f5f7f6;--paper:#fff;--green:#15795b;--green-dark:#0d5e46;--blue:#3d6fd8;--amber:#c87916;--red:#c64d45;--sidebar:#14231e;--shadow:0 14px 45px rgba(22,43,35,.13)}
*{box-sizing:border-box}body{margin:0;background:#f6f8f7;color:var(--ink);font-family:'DM Sans',sans-serif;font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:var(--sidebar);color:#eaf1ee;padding:28px 18px 20px;display:flex;flex-direction:column;z-index:20}.brand{display:flex;align-items:center;gap:11px;color:#fff;text-decoration:none;font:800 19px Manrope,sans-serif;padding:0 10px 35px}.brand>span:last-child>span{color:#71c5a7}.brand-mark{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:#38a27c;color:#fff;font:800 17px Manrope;box-shadow:inset 0 0 0 1px rgba(255,255,255,.2)}.nav-label{font-size:10px;letter-spacing:.14em;text-transform:uppercase;color:#748e84;font-weight:700;margin:19px 12px 8px}.nav-item{border:0;width:100%;height:43px;border-radius:8px;background:transparent;color:#b6c5c0;display:flex;align-items:center;gap:11px;padding:0 12px;text-align:left;font-weight:500;margin:2px 0;transition:.18s}.nav-item:hover{background:#1e342d;color:white}.nav-item.active{background:#28483d;color:#fff}.nav-icon{font-size:19px;width:19px;text-align:center}.count{margin-left:auto;font-size:11px;background:#38584d;padding:2px 7px;border-radius:10px}.email-agent-card{margin-top:auto;background:#1d342c;border:1px solid #2c4a40;border-radius:10px;padding:14px}.agent-top{display:flex;align-items:center;gap:8px;font-size:12px}.agent-top>span:last-child{margin-left:auto;color:#79c9aa;font-size:10px;text-transform:uppercase;letter-spacing:.05em}.agent-pulse{width:7px;height:7px;border-radius:50%;background:#4bd29e;box-shadow:0 0 0 4px rgba(75,210,158,.12)}.email-agent-card p{color:#93a79f;font-size:11px;line-height:1.5}.email-agent-card button{border:0;background:transparent;color:#8ed4bb;padding:0;font-size:11px}.profile{display:flex;align-items:center;gap:10px;border-top:1px solid #263b34;margin-top:18px;padding:18px 6px 0}.profile .avatar{width:31px;height:31px;background:#d7ede5;color:#196348;border-radius:8px;display:grid;place-items:center;font-size:11px;font-weight:800}.profile div:nth-child(2){display:flex;flex-direction:column}.profile strong{font-size:12px}.profile span{color:#799087;font-size:10px;margin-top:2px}.profile button{margin-left:auto;background:none;border:0;color:#789087}main{margin-left:248px;min-height:100vh}.topbar{height:72px;border-bottom:1px solid var(--line);background:rgba(255,255,255,.88);backdrop-filter:blur(12px);display:flex;align-items:center;justify-content:space-between;padding:0 38px;position:sticky;top:0;z-index:10}.mobile-brand{display:none}.search{width:min(440px,45vw);display:flex;align-items:center;gap:10px;color:#83908b}.search input{border:0;outline:0;background:transparent;width:100%;color:var(--ink)}.search kbd{border:1px solid #dce2df;border-radius:5px;background:#f5f7f6;padding:3px 6px;font-size:10px;color:#7a8581}.top-actions,.heading-actions{display:flex;align-items:center;gap:10px}.icon-button,.secondary-button,.toolbar-actions button,.toolbar-actions select{height:38px;border:1px solid #dbe2de;background:white;border-radius:7px;color:#41504a;padding:0 13px}.icon-button{width:38px;padding:0;position:relative}.unread{position:absolute;width:5px;height:5px;background:#e46c55;border-radius:50%;right:8px;top:7px}.primary-button{height:38px;border:0;background:var(--green);color:white;border-radius:7px;padding:0 16px;font-weight:600;box-shadow:0 2px 5px rgba(21,121,91,.18)}.primary-button:hover{background:var(--green-dark)}.page{padding:35px 38px 60px;max-width:1500px;margin:auto}.page-heading{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:27px}.eyebrow,.modal-kicker{color:var(--green);font-size:10px;letter-spacing:.14em;font-weight:800;margin:0 0 7px}.page h1{font:800 27px Manrope;margin:0 0 5px;letter-spacing:-.03em}.page-heading>div>p:last-child{margin:0;color:var(--muted);font-size:13px}.mobile-new{display:none}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:19px}.stats article{background:white;border:1px solid var(--line);border-radius:10px;display:flex;align-items:center;gap:14px;padding:18px 19px;min-height:96px}.stat-icon{width:42px;height:42px;border-radius:9px;display:grid;place-items:center;font-size:18px;font-weight:700}.stat-icon.blue{background:#edf3ff;color:var(--blue)}.stat-icon.amber{background:#fff5e6;color:var(--amber)}.stat-icon.green{background:#eaf7f1;color:var(--green)}.stats article>div:last-child{display:grid;grid-template-columns:auto auto;align-items:baseline;flex:1}.stats span{grid-column:1;color:#68746f;font-size:11px;font-weight:600}.stats strong{grid-column:1;font:800 24px Manrope;margin-top:2px}.stats small{grid-column:2;grid-row:2;color:#929b97;font-size:10px;text-align:right}.workspace{border:1px solid var(--line);border-radius:10px;background:white;overflow:hidden}.table-toolbar{min-height:61px;padding:0 17px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.tabs{height:60px;display:flex;gap:20px}.tabs button{height:100%;border:0;border-bottom:2px solid transparent;background:transparent;color:#78837e;font-size:12px;padding:0 2px}.tabs button.active{color:var(--ink);border-color:var(--green);font-weight:700}.tabs span{margin-left:4px;background:#ebefed;padding:2px 6px;border-radius:9px;font-size:9px}.toolbar-actions{display:flex;gap:7px}.toolbar-actions button,.toolbar-actions select{height:32px;font-size:11px}.toolbar-actions select{outline:0}.ticket-table-wrap{min-height:330px}.ticket-table{border-collapse:collapse;width:100%;table-layout:fixed}.ticket-table th{text-align:left;height:42px;background:#fafbfa;border-bottom:1px solid var(--line);color:#87918d;text-transform:uppercase;letter-spacing:.07em;font-size:9px;font-weight:700}.ticket-table th,.ticket-table td{padding:0 14px}.ticket-table th:first-child,.ticket-table td:first-child{width:33%;padding-left:19px}.ticket-table th:nth-child(2){width:15%}.ticket-table th:nth-child(3){width:10%}.ticket-table th:nth-child(4){width:12%}.ticket-table th:nth-child(5){width:14%}.ticket-table th:nth-child(6){width:11%}.ticket-table th:last-child{width:34px}.ticket-table tbody tr{height:68px;border-bottom:1px solid #edf0ee;transition:.15s}.ticket-table tbody tr:hover{background:#fbfdfc}.ticket-title{display:flex;flex-direction:column;gap:5px;min-width:0}.ticket-title button{border:0;background:none;padding:0;text-align:left;color:#22302b;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-title span{font-size:10px;color:#8b9691}.requester{display:flex;align-items:center;gap:8px;color:#4e5c57;font-size:11px}.requester-avatar{width:27px;height:27px;min-width:27px;border-radius:50%;background:#edf2f0;color:#52635d;display:grid;place-items:center;font-size:9px;font-weight:700}.pill{display:inline-flex;align-items:center;gap:5px;font-size:10px;font-weight:600;padding:4px 8px;border-radius:12px;white-space:nowrap}.pill::before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor}.priority-urgent{color:#b83e39;background:#fdecea}.priority-high{color:#ad6413;background:#fff2df}.priority-normal{color:#587068;background:#eef3f1}.priority-low{color:#68809c;background:#eff4f9}.status-new{color:#3a68c5;background:#edf3ff}.status-in_progress{color:#9d6718;background:#fff6e6}.status-waiting{color:#7959a4;background:#f5effb}.status-resolved{color:#28775b;background:#eaf7f1}.assignee{display:flex;align-items:center;gap:6px;color:#596762;font-size:11px}.assignee .requester-avatar{width:23px;height:23px;min-width:23px;background:#ddefe8;color:#22664f}.unassigned{color:#9aa29f;font-size:11px}.updated{color:#7c8782;font-size:10px}.row-menu{border:0;background:transparent;color:#929c98}.table-footer{min-height:52px;display:flex;align-items:center;justify-content:space-between;padding:0 17px;color:#8c9692;font-size:10px}.table-footer div{display:flex;align-items:center;gap:6px}.table-footer button,.table-footer div span{border:1px solid var(--line);border-radius:5px;background:#fff;width:27px;height:27px;display:grid;place-items:center}.empty-state{text-align:center;padding:55px 20px}.empty-state>div{margin:auto;width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#e8f5f0;color:var(--green)}.empty-state h3{font:700 16px Manrope;margin:14px 0 5px}.empty-state p{color:var(--muted);font-size:12px;margin:0 0 17px}.modal-shell,.drawer-shell{position:fixed;inset:0;z-index:50}.modal-backdrop,.drawer-backdrop{position:absolute;inset:0;background:rgba(13,26,21,.48);backdrop-filter:blur(3px)}.modal{position:relative;width:min(590px,calc(100% - 30px));margin:5vh auto;background:white;border-radius:14px;box-shadow:var(--shadow);padding:29px}.modal-close{position:absolute;right:21px;top:18px;background:transparent;border:0;font-size:25px;color:#79847f}.modal-heading h2{font:800 23px Manrope;margin:0 0 4px}.modal-heading p{margin:0 0 24px;color:var(--muted);font-size:12px}.modal form{display:grid;grid-template-columns:1fr 1fr;gap:16px}.modal label{display:flex;flex-direction:column;gap:7px;font-size:11px;color:#4a5853;font-weight:600}.modal .full{grid-column:1/-1}.modal input,.modal textarea,.modal select,.drawer select{border:1px solid #dce2df;border-radius:7px;padding:10px 11px;outline:0;background:#fff;color:var(--ink)}.modal input:focus,.modal textarea:focus,.modal select:focus{border-color:#48a182;box-shadow:0 0 0 3px rgba(72,161,130,.1)}.modal textarea{resize:vertical}.form-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:6px}.drawer-shell{display:flex;justify-content:flex-end}.drawer{position:relative;background:white;width:min(510px,92vw);height:100%;box-shadow:-12px 0 40px rgba(20,40,32,.15);overflow:auto}.drawer-content{padding:29px}.drawer-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:25px}.drawer-head button{border:0;background:#f0f3f2;border-radius:50%;width:31px;height:31px;font-size:18px}.drawer-ticket-no{font-size:11px;color:var(--green);font-weight:700}.drawer h2{font:800 22px Manrope;line-height:1.3;margin:8px 0 18px}.drawer-meta{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:25px}.drawer-meta label{font-size:10px;color:#7d8883;display:flex;flex-direction:column;gap:6px}.drawer-meta select{height:39px}.description-box{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:21px 0;margin-bottom:22px}.description-box h3,.activity h3{font:700 12px Manrope;margin:0 0 10px}.description-box p{color:#53605b;white-space:pre-wrap;line-height:1.6;font-size:12px}.detail-requester{background:#f5f7f6;border-radius:8px;padding:11px;margin-top:14px;font-size:11px;color:#64706b}.comment{display:flex;gap:9px;margin:13px 0}.comment-body{background:#f5f7f6;border-radius:8px;padding:9px 11px;flex:1;font-size:11px;line-height:1.5}.comment-body strong{display:block;font-size:10px;margin-bottom:3px}.comment-form{display:flex;gap:8px;margin-top:16px}.comment-form input{flex:1;border:1px solid var(--line);border-radius:7px;padding:9px;outline:0}.toast{position:fixed;left:50%;bottom:24px;transform:translate(-50%,15px);background:#19382e;color:white;padding:10px 15px;border-radius:8px;font-size:12px;opacity:0;pointer-events:none;transition:.2s;z-index:100;box-shadow:var(--shadow)}.toast.show{opacity:1;transform:translate(-50%,0)}
@media(max-width:1050px){.sidebar{width:210px}.sidebar+main,main{margin-left:210px}.ticket-table th:nth-child(2),.ticket-table td:nth-child(2),.ticket-table th:nth-child(6),.ticket-table td:nth-child(6){display:none}.ticket-table th:first-child,.ticket-table td:first-child{width:42%}.page{padding:28px 24px}.topbar{padding:0 24px}}
@media(max-width:760px){.sidebar{display:none}main{margin:0}.topbar{height:62px;padding:0 16px}.mobile-brand{display:flex;align-items:center;gap:8px}.mobile-brand .brand-mark{width:28px;height:28px}.search{display:none}.top-actions .icon-button,.top-actions .primary-button{display:none}.page{padding:24px 15px 40px}.page-heading{align-items:center}.heading-actions .secondary-button{display:none}.mobile-new{display:block}.stats{grid-template-columns:1fr 1fr}.stats article:last-child{display:none}.stats article{padding:14px;min-height:84px}.stats small{display:none}.table-toolbar{display:block;padding:0 12px}.tabs{overflow:auto;gap:17px}.toolbar-actions{display:none}.ticket-table thead{display:none}.ticket-table tbody tr{display:grid;grid-template-columns:1fr auto;position:relative;height:auto;padding:16px 14px;gap:12px}.ticket-table td{display:none!important;padding:0!important}.ticket-table td:first-child{display:block!important;width:auto}.ticket-table td:nth-child(3){display:block!important}.ticket-title button{padding-right:25px}.ticket-title span{margin-top:3px}.table-footer{padding:0 14px}.modal{padding:24px 20px;margin:2vh auto}.modal form{grid-template-columns:1fr;gap:13px}.modal .full{grid-column:auto}.form-actions{margin-top:4px}.page h1{font-size:24px}.page-heading>div>p:last-child{max-width:280px}.drawer-content{padding:22px 18px}}

/* Keep text crisp in embedded browsers that rasterize backdrop filters. */
[hidden]{display:none!important}
.topbar{background:#fff;backdrop-filter:none}
.modal-backdrop,.drawer-backdrop{backdrop-filter:none}
.brand-logo{width:38px;height:38px;object-fit:contain;flex:0 0 auto;filter:drop-shadow(0 2px 4px rgba(0,0,0,.14))}
.brand{padding-left:5px;gap:10px}
.mobile-brand .brand-logo{width:34px;height:34px}
.pull-button{border:1px solid #b9d9cc;background:#edf7f3;color:var(--green);border-radius:6px;padding:5px 9px;font-size:10px;font-weight:700}.pull-button:hover{background:#dff1ea}.pull-button.mine{border-color:#dce3e0;background:#f5f7f6;color:#65736d}.drawer-assignee{height:39px;border:1px solid #dce2df;border-radius:7px;padding:0 7px 0 10px;display:flex;align-items:center;justify-content:space-between;color:var(--ink);font-size:11px}.drawer-assignee button{border:0;background:#e8f4ef;color:var(--green);border-radius:5px;padding:5px 7px;font-size:9px;font-weight:700}

.users-modal{width:min(900px,calc(100% - 30px))}.users-layout{display:grid;grid-template-columns:280px 1fr;gap:26px}.users-layout h3{font:700 13px Manrope;margin:0 0 14px}.user-form{display:flex!important;flex-direction:column;gap:12px!important;padding:17px;background:#f5f7f6;border-radius:10px}.user-form fieldset{border:0;padding:0;margin:0;display:flex;gap:15px}.user-form legend{font-size:11px;color:#4a5853;font-weight:600;margin-bottom:8px}.user-form .check{display:flex;flex-direction:row;align-items:center;gap:6px}.user-form .check input{width:auto}.users-list{border:1px solid var(--line);border-radius:9px;overflow:hidden}.user-row{display:grid;grid-template-columns:1fr auto;gap:10px;padding:13px;border-bottom:1px solid var(--line);align-items:center}.user-row:last-child{border-bottom:0}.user-identity{display:flex;align-items:center;gap:10px;min-width:0}.user-identity>div{display:flex;flex-direction:column;min-width:0}.user-identity strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-identity span{font-size:10px;color:#7b8681;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.role-controls{display:flex;align-items:center;gap:9px}.role-controls label{display:flex;align-items:center;gap:4px;font-size:10px;color:#56635e}.role-controls input{accent-color:var(--green)}.role-badge{font-size:9px;color:#17654c;background:#e6f4ef;border-radius:10px;padding:4px 7px;font-weight:700}.user-inactive{opacity:.52}.user-toggle{border:0;background:transparent;color:#7d8883;font-size:10px;padding:4px}.profile button:hover{color:white}

.login-page{min-height:100vh;background:#edf2ef}.login-page main{margin:0}.login-shell{min-height:100vh;display:grid;grid-template-columns:minmax(380px,1.05fr) minmax(420px,.95fr)}.login-brand-panel{position:relative;overflow:hidden;background:linear-gradient(145deg,#101f1a,#1b4034);color:white;padding:8vh 7vw;display:flex;flex-direction:column;justify-content:space-between}.login-brand-panel::after{content:'';position:absolute;width:520px;height:520px;border:1px solid rgba(255,255,255,.08);border-radius:50%;right:-180px;bottom:-180px;box-shadow:0 0 0 80px rgba(255,255,255,.025),0 0 0 160px rgba(255,255,255,.018)}.login-brand-panel>img{width:125px;height:125px;object-fit:contain;filter:drop-shadow(0 10px 18px rgba(0,0,0,.25));z-index:1}.login-brand-panel>div{z-index:1}.login-brand-panel p{color:#d9b82f;font-size:11px;letter-spacing:.18em;font-weight:800}.login-brand-panel h1{font:800 clamp(34px,4vw,57px)/1.12 Manrope;margin:14px 0 18px;letter-spacing:-.045em}.login-brand-panel span{display:block;color:#a8bab3;max-width:450px;font-size:14px;line-height:1.7}.login-card{background:white;padding:8vh clamp(35px,8vw,110px);display:flex;flex-direction:column;justify-content:center}.login-wordmark{display:flex;align-items:center;gap:10px;position:absolute;top:38px}.login-wordmark img{width:44px;height:44px;object-fit:contain}.login-wordmark strong{font:800 18px Manrope}.login-wordmark strong span{color:var(--green)}.login-copy h2{font:800 28px Manrope;letter-spacing:-.03em;margin:0 0 8px}.login-copy>p:last-child{color:var(--muted);margin:0 0 28px}.login-card form{display:flex;flex-direction:column;gap:17px;max-width:440px}.login-card label{display:flex;flex-direction:column;gap:7px;font-size:11px;color:#4a5853;font-weight:600}.login-card input{height:45px;border:1px solid #d8e0dc;border-radius:8px;padding:0 12px;outline:0}.login-card input:focus{border-color:#48a182;box-shadow:0 0 0 3px rgba(72,161,130,.1)}.login-card form button{height:45px;margin-top:3px}.login-error{margin:0;background:#fdecea;color:#a73c36;padding:9px 11px;border-radius:7px;font-size:11px}.login-card>small{color:#9ba49f;margin-top:35px}
@media(max-width:760px){.users-layout{grid-template-columns:1fr}.users-modal{margin:1vh auto;max-height:98vh;overflow:auto}.login-shell{display:block}.login-brand-panel{display:none}.login-card{min-height:100vh;padding:100px 25px 40px}.login-wordmark{top:30px}}
.role-badge.root{color:#725500;background:#fff3bf;border:1px solid #ead678}
.password-reset-button{border:0;background:transparent;color:var(--green);font-size:10px;padding:4px;font-weight:600}.password-reset-button:hover{text-decoration:underline}.password-modal{width:min(460px,calc(100% - 30px))}.password-modal form{display:grid;grid-template-columns:1fr;gap:15px}.password-modal .full{grid-column:1}
.assignment-field{display:flex;flex-direction:column;gap:6px}.assignment-field>span{font-size:10px;color:#7d8883}.assignee-checklist{border:1px solid #dce2df;border-radius:7px;padding:7px;display:flex;flex-direction:column;gap:5px;max-height:112px;overflow:auto;background:#fff}.assignee-checklist label{display:flex;flex-direction:row;align-items:center;gap:6px;font-size:10px;color:#4f5d58;cursor:pointer}.assignee-checklist input{accent-color:var(--green)}.assignee>span:last-child{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convert-quote-button{width:100%;margin:-5px 0 19px;border:1px solid #d7b84d;background:#fff8dc;color:#725500;border-radius:7px;padding:9px 12px;font-size:11px;font-weight:700;text-align:left}.convert-quote-button:hover{background:#fff2bc}
.convert-quote-button.lost{border-color:#dfb6b2;background:#fff1ef;color:#98453e}.convert-quote-button.lost:hover{background:#ffe4e0}
.status-needs_review{color:#8b6119;background:#fff4da}.status-submitted_to_customer{color:#3767a8;background:#eaf2fd}.status-waiting_customer_approval{color:#7656a0;background:#f2ecfa}.status-project_awarded{color:#237256;background:#e5f5ee}.status-project_lost{color:#a14842;background:#faeae8}
.status-active{color:#237256;background:#e5f5ee}.status-on_hold{color:#8b6119;background:#fff4da}.status-complete{color:#3767a8;background:#eaf2fd}
.danger-zone{margin-top:25px;padding:15px;border:1px solid #efd3d0;background:#fff8f7;border-radius:8px;display:flex;align-items:center;gap:12px}.danger-zone button{border:1px solid #d78880;background:#fff;color:#a13e37;border-radius:6px;padding:7px 10px;font-size:10px;font-weight:700}.danger-zone button:hover{background:#fce7e4}.danger-zone span{font-size:9px;line-height:1.4;color:#9a6965}.audit-modal{width:min(850px,calc(100% - 30px));max-height:90vh;overflow:auto}.audit-toolbar{display:flex;gap:8px;margin-bottom:13px}.audit-toolbar input{flex:1;border:1px solid #dce2df;border-radius:7px;padding:9px 11px;outline:0}.audit-list{border:1px solid var(--line);border-radius:9px;overflow:hidden}.audit-event{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line)}.audit-event:last-child{border-bottom:0}.audit-event-icon{width:29px;height:29px;flex:0 0 auto;border-radius:7px;background:#e8f4ef;color:var(--green);display:grid;place-items:center;font-size:10px;font-weight:800}.audit-event>div:last-child{min-width:0;display:flex;flex-direction:column}.audit-event strong{font-size:11px;text-transform:capitalize}.audit-event span{font-size:9px;color:#82908a;margin-top:2px}.audit-event p{font-size:9px;color:#5e6b66;margin:5px 0 0;white-space:normal;overflow-wrap:anywhere;line-height:1.45}
.attachments-section{border-bottom:1px solid var(--line);padding:0 0 21px;margin-bottom:22px}.section-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.section-heading h3{font:700 12px Manrope;margin:0}.section-heading h3 span{font:600 9px DM Sans;background:#edf1ef;color:#6d7974;border-radius:9px;padding:2px 6px;margin-left:4px}.attach-button{border:1px solid #cfdad5;background:#fff;color:var(--green);border-radius:6px;padding:6px 9px;font-size:10px!important;font-weight:700;cursor:pointer}.attach-button:hover{background:#f0f8f5}.attach-button input{display:none}.attachment-list{display:flex;flex-direction:column;gap:6px}.attachment-item{display:flex;align-items:center;gap:9px;border:1px solid #e2e8e5;border-radius:7px;padding:8px 9px;text-decoration:none;color:var(--ink);transition:.15s}.attachment-item:hover{border-color:#a9cdbf;background:#f8fbfa}.attachment-icon{width:28px;height:28px;border-radius:6px;background:#e8f4ef;color:var(--green);display:grid;place-items:center;font-weight:800}.attachment-item>span:last-child{display:flex;flex-direction:column;min-width:0}.attachment-item strong{font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.attachment-item small{font-size:9px;color:#87918d;margin-top:2px}
.drawer-title-row{display:flex;align-items:flex-start;gap:10px}.drawer-title-row h2{flex:1}.drawer-title-row>button{border:0;background:#f0f4f2;color:var(--green);border-radius:6px;padding:6px 8px;font-size:10px;margin-top:7px}.ticket-title-form{display:grid;grid-template-columns:1fr auto auto;gap:7px;margin:5px 0 19px}.ticket-title-form input{min-width:0;border:1px solid #90b9aa;border-radius:7px;padding:9px 10px;outline:0}.ticket-title-form button{height:37px;padding:0 10px}
.customers-modal{width:min(1050px,calc(100% - 30px));max-height:94vh;overflow:auto}.customers-layout{display:grid;grid-template-columns:290px 1fr;gap:24px}.customer-form{display:flex!important;flex-direction:column;gap:10px!important;padding:17px;background:#f5f7f6;border-radius:10px;align-self:start}.customer-form h3{font:700 13px Manrope;margin:0 0 5px}.customer-form label{gap:5px}.address-row{display:grid;grid-template-columns:1fr 62px 85px;gap:6px}.customer-directory{min-width:0}.customer-search input{width:100%;border:1px solid #dce2df;border-radius:7px;padding:9px 11px;margin-bottom:9px;outline:0}.customer-list{border:1px solid var(--line);border-radius:9px;overflow:hidden;max-height:560px;overflow-y:auto}.customer-list-item{width:100%;border:0;border-bottom:1px solid var(--line);background:#fff;padding:11px 12px;display:flex;align-items:center;gap:10px;text-align:left}.customer-list-item:last-child{border-bottom:0}.customer-list-item:hover{background:#f8fbfa}.customer-list-item>span:last-child{display:flex;flex-direction:column;min-width:0}.customer-list-item strong{font-size:11px}.customer-list-item small{font-size:9px;color:#7f8b86;margin-top:2px}.customer-none{padding:25px;text-align:center}.customer-detail-back{border:0;background:transparent;color:var(--green);padding:0;margin-bottom:12px;font-size:10px;font-weight:700}.customer-detail-head{background:#f4f8f6;border-radius:9px;padding:15px;margin-bottom:13px}.customer-detail-head span{font-size:9px;color:var(--green);font-weight:800;letter-spacing:.08em}.customer-detail-head h3{font:800 18px Manrope;margin:4px 0}.customer-detail-head p{font-size:10px;color:#6e7a75;margin:0}.customer-record-columns{display:grid;grid-template-columns:1fr 1fr;gap:12px}.customer-record-columns section{border:1px solid var(--line);border-radius:9px;padding:13px}.customer-record-columns h4{font:700 11px Manrope;margin:0 0 9px}.customer-record-columns h4 span{background:#edf2f0;border-radius:8px;padding:2px 5px;font-size:8px}.customer-record-list{display:flex;flex-direction:column;gap:5px;margin-bottom:12px;max-height:150px;overflow:auto}.customer-record-list>div{background:#f7f9f8;border-radius:6px;padding:7px 8px;display:flex;flex-direction:column}.customer-record-list strong{font-size:10px}.customer-record-list em{font-style:normal;font-size:7px;color:var(--green);background:#e3f2ec;border-radius:5px;padding:2px 4px}.customer-record-list span,.customer-record-list p{font-size:8px;color:#78847f;margin-top:2px}.customer-record-columns form{display:flex!important;flex-direction:column;gap:6px!important}.customer-record-columns input{border:1px solid #dce2df;border-radius:6px;padding:7px 8px;font-size:9px}.customer-record-columns .address-row{grid-template-columns:1fr 50px 70px}.inline-check{display:flex!important;flex-direction:row!important;align-items:center;gap:5px!important}.inline-check input{width:auto}.linked-record{font-size:7px;color:var(--green);background:#e1f2eb;border-radius:5px;padding:2px 5px;margin-left:6px;font-weight:800}.ticket-site{margin-top:10px;padding-top:9px;border-top:1px solid #dfe6e3}.detail-requester>small{display:block;margin-top:9px;color:#8a9691}
@media(max-width:760px){.customers-layout,.customer-record-columns{grid-template-columns:1fr}.customers-modal{margin:1vh auto;max-height:98vh}.address-row{grid-template-columns:1fr 60px 80px}}
.form-divider{border-top:1px solid #dce4e0;padding-top:10px;margin-top:3px;color:var(--green);font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}
.customer-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.customer-detail-head>button,.customer-record-list>div>button{border:0;background:#e8f3ef;color:var(--green);border-radius:5px;padding:5px 7px;font-size:8px;font-weight:700}.customer-record-list>div{position:relative;padding-right:46px}.customer-record-list>div>button{position:absolute;right:6px;top:6px}.record-edit-modal{width:min(520px,calc(100% - 30px))}.record-edit-fields{display:flex;flex-direction:column;gap:11px}.record-edit-fields label{display:flex;flex-direction:column;gap:5px;font-size:10px;color:#53615c;font-weight:600}.record-edit-fields input,.record-edit-fields textarea{border:1px solid #dce2df;border-radius:7px;padding:9px 10px;outline:0}.record-edit-fields input:focus,.record-edit-fields textarea:focus{border-color:#48a182;box-shadow:0 0 0 3px rgba(72,161,130,.1)}.record-edit-fields .inline-check{flex-direction:row}.record-edit-modal .form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:17px}
.user-form fieldset{flex-wrap:wrap}.intake-badge{font-size:8px;color:#7656a0;background:#f1eafa;border-radius:8px;padding:4px 6px;font-weight:800}.assignee-checklist p{font-size:9px;color:#78847f;margin:2px;line-height:1.4}
.login-messages-modal{width:min(760px,calc(100% - 30px));max-height:92vh;overflow:auto}.login-message-add{display:grid!important;grid-template-columns:1fr auto;gap:8px!important;background:#f4f7f5;border-radius:9px;padding:12px;margin-bottom:13px}.login-message-add textarea{grid-column:1/-1;border:1px solid #d8e1dd;border-radius:7px;padding:9px 10px;resize:vertical}.login-message-add .inline-check{align-self:center}.login-messages-list{display:flex;flex-direction:column;gap:7px}.login-message-row{border:1px solid var(--line);border-radius:8px;padding:10px;background:#fff}.login-message-row.inactive{opacity:.55}.login-message-row textarea{width:100%;border:0;resize:vertical;outline:0;color:var(--ink);line-height:1.45}.login-message-actions{display:flex;align-items:center;justify-content:flex-end;gap:7px;border-top:1px solid #edf0ee;padding-top:7px;margin-top:5px}.login-message-actions label{margin-right:auto;font-size:9px;display:flex;align-items:center;gap:4px}.login-message-actions .secondary-button{height:29px;font-size:9px;padding:0 8px}.featured-badge{margin-right:auto;color:#725500;background:#fff3bf;border-radius:8px;padding:4px 7px;font-size:8px;font-weight:800}.delete-message-button{border:0;background:transparent;color:#a84b44;font-size:9px;padding:5px}
.save-customer-button{width:100%;margin:-8px 0 20px;border:1px solid #9bcab8;background:#eef8f4;color:var(--green);border-radius:7px;padding:9px 11px;font-size:10px;font-weight:700;text-align:left}.save-customer-button:hover{background:#e2f3ec}.save-customer-modal{width:min(590px,calc(100% - 30px));max-height:92vh;overflow:auto}.save-customer-modal form{display:grid;grid-template-columns:1fr 1fr;gap:12px}.save-customer-modal form>label{display:flex;flex-direction:column;gap:5px;font-size:10px;color:#53615c;font-weight:600}.save-customer-modal input{border:1px solid #dce2df;border-radius:7px;padding:9px 10px;outline:0}.save-customer-modal input:focus{border-color:#48a182;box-shadow:0 0 0 3px rgba(72,161,130,.1)}.save-customer-modal .full{grid-column:1/-1}
.appearance-modal{width:min(480px,calc(100% - 30px))}.appearance-modal form{display:flex;flex-direction:column;gap:15px}.appearance-modal form>label:not(.dark-mode-setting){display:flex;flex-direction:column;gap:6px;font-size:10px;color:#53615c;font-weight:600}.appearance-modal select{border:1px solid #dce2df;border-radius:7px;padding:10px;background:#fff;color:var(--ink)}.dark-mode-setting{display:flex;align-items:center;justify-content:space-between;border:1px solid var(--line);border-radius:8px;padding:12px}.dark-mode-setting>span{display:flex;flex-direction:column}.dark-mode-setting strong{font-size:11px}.dark-mode-setting small{font-size:9px;color:var(--muted);margin-top:2px}.dark-mode-setting input{width:34px;height:18px;accent-color:var(--green)}.theme-preview{display:grid;grid-template-columns:repeat(4,1fr);height:9px;border-radius:6px;overflow:hidden}.theme-preview span:nth-child(1){background:#15795b}.theme-preview span:nth-child(2){background:#315fa8}.theme-preview span:nth-child(3){background:#a77c12}.theme-preview span:nth-child(4){background:#52645e}.appearance-modal .form-actions{display:flex;justify-content:flex-end;gap:8px}
body[data-theme="blue"]{--green:#315fa8;--green-dark:#244b88}body[data-theme="gold"]{--green:#9a7212;--green-dark:#76560b}body[data-theme="slate"]{--green:#52645e;--green-dark:#3b4b46}
body[data-dark="true"]{--ink:#e5ede9;--muted:#9baba4;--line:#33413c;--soft:#1c2723;--paper:#17201d;background:#101714;color:var(--ink)}body[data-dark="true"] .topbar,body[data-dark="true"] .stats article,body[data-dark="true"] .workspace,body[data-dark="true"] .modal,body[data-dark="true"] .drawer,body[data-dark="true"] .login-card{background:#17201d;color:var(--ink)}body[data-dark="true"] .ticket-table th,body[data-dark="true"] .tabs span,body[data-dark="true"] .table-footer button,body[data-dark="true"] .table-footer div span{background:#1c2723;color:#9baba4}body[data-dark="true"] .ticket-table tbody tr:hover,body[data-dark="true"] .customer-list-item:hover{background:#1a2521}body[data-dark="true"] .ticket-title button,body[data-dark="true"] .modal input,body[data-dark="true"] .modal textarea,body[data-dark="true"] .modal select,body[data-dark="true"] .drawer select,body[data-dark="true"] .comment-form input,body[data-dark="true"] .audit-toolbar input,body[data-dark="true"] .customer-search input,body[data-dark="true"] .customer-record-columns input,body[data-dark="true"] .record-edit-fields input,body[data-dark="true"] .record-edit-fields textarea,body[data-dark="true"] .appearance-modal select{color:var(--ink);background:#111a17;border-color:#3a4943}body[data-dark="true"] .secondary-button,body[data-dark="true"] .toolbar-actions button,body[data-dark="true"] .toolbar-actions select,body[data-dark="true"] .icon-button{background:#1c2723;color:#c7d2cd;border-color:#3a4943}body[data-dark="true"] .user-form,body[data-dark="true"] .customer-form,body[data-dark="true"] .customer-detail-head,body[data-dark="true"] .customer-record-list>div,body[data-dark="true"] .comment-body,body[data-dark="true"] .detail-requester,body[data-dark="true"] .login-message-add{background:#1c2723}body[data-dark="true"] .customer-list-item,body[data-dark="true"] .login-message-row,body[data-dark="true"] .attachment-item,body[data-dark="true"] .assignee-checklist{background:#17201d;color:var(--ink)}body[data-dark="true"] .modal-backdrop,body[data-dark="true"] .drawer-backdrop{background:rgba(3,8,6,.7)}body[data-dark="true"] .search kbd{background:#1c2723;border-color:#3a4943;color:#9baba4}body[data-dark="true"] .danger-zone{background:#2a1b1a;border-color:#61413e}body[data-dark="true"] .save-customer-button{background:#193027}body[data-dark="true"] .description-box p,body[data-dark="true"] .requester,body[data-dark="true"] .assignee{color:#bdc9c4}
.sidebar>nav{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding-right:3px;scrollbar-width:thin;scrollbar-color:#49655b transparent}.sidebar>nav::-webkit-scrollbar{width:5px}.sidebar>nav::-webkit-scrollbar-track{background:transparent}.sidebar>nav::-webkit-scrollbar-thumb{background:#49655b;border-radius:5px}.sidebar>nav::-webkit-scrollbar-thumb:hover{background:#648177}.email-agent-card{flex:0 0 auto;margin-top:12px}.profile{flex:0 0 auto}
@media(max-height:700px) and (min-width:761px){.sidebar{padding-top:18px;padding-bottom:12px}.brand{padding-bottom:16px}.email-agent-card{display:none}.profile{margin-top:10px;padding-top:10px}.nav-label{margin-top:12px}}

/* Coordinate the navigation rail with each user's selected accent theme. */
body{--sidebar-hover:#1e342d;--sidebar-active:#28483d;--sidebar-panel:#1d342c;--sidebar-border:#2c4a40;--sidebar-scroll:#49655b;--sidebar-accent:#8ed4bb}
body[data-theme="blue"]{--sidebar:#17243b;--sidebar-hover:#213553;--sidebar-active:#2a4772;--sidebar-panel:#1d3150;--sidebar-border:#304b73;--sidebar-scroll:#496589;--sidebar-accent:#9abcf3}
body[data-theme="gold"]{--sidebar:#292313;--sidebar-hover:#3b321a;--sidebar-active:#55451c;--sidebar-panel:#352d18;--sidebar-border:#554821;--sidebar-scroll:#746435;--sidebar-accent:#e3c96e}
body[data-theme="slate"]{--sidebar:#1c2523;--sidebar-hover:#2a3733;--sidebar-active:#394b45;--sidebar-panel:#26332f;--sidebar-border:#3b4c47;--sidebar-scroll:#586b65;--sidebar-accent:#afc5bd}
.sidebar{background:var(--sidebar)}
.nav-item:hover{background:var(--sidebar-hover)}
.nav-item.active{background:var(--sidebar-active)}
.email-agent-card{background:var(--sidebar-panel);border-color:var(--sidebar-border)}
.email-agent-card button{color:var(--sidebar-accent)}
.profile{border-color:var(--sidebar-border)}
.sidebar>nav{scrollbar-color:var(--sidebar-scroll) transparent}
.sidebar>nav::-webkit-scrollbar-thumb{background:var(--sidebar-scroll)}

.priority-routine{color:#28775b;background:#eaf7f1}.priority-elevated{color:#8b6719;background:#fff5cf}.priority-severe{color:#b83e39;background:#fdecea}
#ticket-modal .modal{max-height:94vh;overflow:auto}
.priority-picker{border:0;padding:0;margin:0;display:grid;grid-template-columns:repeat(3,1fr);gap:7px;align-self:end}
.priority-picker legend{font-size:11px;color:#4a5853;font-weight:600;margin-bottom:7px}
.modal .priority-choice{position:relative;display:block;color:inherit;cursor:pointer}
.priority-choice input{position:absolute;opacity:0;pointer-events:none}
.priority-choice span{min-height:49px;border:1px solid var(--line);border-radius:8px;display:flex;flex-direction:column;justify-content:center;padding:7px 9px;transition:.15s}
.priority-choice strong{font-size:10px}.priority-choice small{font-size:8px;margin-top:2px;color:var(--muted);font-weight:500}
.priority-choice.routine span{background:#f0f9f5;border-color:#b9dfd0;color:#236f55}
.priority-choice.elevated span{background:#fff9df;border-color:#ead477;color:#806113}
.priority-choice.severe span{background:#fff0ee;border-color:#e8b1ac;color:#a43d37}
.priority-choice input:checked+span{box-shadow:0 0 0 2px currentColor;transform:translateY(-1px)}
body[data-dark="true"] .priority-picker legend{color:#c7d2cd}
body[data-dark="true"] .priority-choice.routine span{background:#193128;border-color:#356a56}
body[data-dark="true"] .priority-choice.elevated span{background:#332d18;border-color:#75652d}
body[data-dark="true"] .priority-choice.severe span{background:#38201f;border-color:#7d4541}
@media(max-width:520px){.priority-picker{grid-template-columns:1fr}.priority-choice span{min-height:43px}}
.comment-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.comment-head strong{margin:0}.comment-body>p{margin:3px 0 0;white-space:pre-wrap}.comment-actions{display:flex;gap:3px}.comment-actions button{border:0;background:transparent;color:var(--green);font-size:8px;padding:2px 4px}.comment-actions button:last-child{color:#a84b44}.comment-edit-form{margin-top:7px}.comment-edit-form textarea{width:100%;resize:vertical;border:1px solid var(--line);border-radius:7px;padding:8px;background:var(--paper);color:var(--ink);outline:0}.comment-edit-form>div{display:flex;justify-content:flex-end;gap:5px;margin-top:6px}.comment-edit-form button{height:29px;padding:0 9px;font-size:9px}
#notification-button.notifications-on{color:var(--green);border-color:var(--green);background:var(--soft)}#notification-button.notifications-on .unread{background:#49bf91;box-shadow:0 0 0 3px rgba(73,191,145,.15)}#notification-button.notification-unavailable{opacity:.5}
@media(max-width:760px){.top-actions #notification-button{display:inline-block}}
.email-settings-modal{width:min(720px,calc(100% - 30px));max-height:94vh;overflow:auto}.email-settings-modal form{display:flex;flex-direction:column;gap:13px}.settings-warning{border:1px solid #edd08a;background:#fff8df;color:#755b15;border-radius:8px;padding:10px 12px;font-size:10px;line-height:1.45}.queue-subscription-grid{border:1px solid var(--line);border-radius:9px;overflow:hidden}.queue-subscription-row{display:grid;grid-template-columns:1fr auto auto;gap:12px;align-items:center;padding:10px 12px;border-bottom:1px solid var(--line);font-size:10px}.queue-subscription-row:last-child{border-bottom:0}.queue-subscription-row strong{font-size:11px}.queue-subscription-row label{display:flex;flex-direction:row;align-items:center;gap:5px;color:#53615c}.queue-subscription-row input,.email-settings-modal input[type="checkbox"]{accent-color:var(--green)}.digest-options{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px}.digest-options label{display:flex;flex-direction:column;gap:6px;font-size:10px;color:#53615c;font-weight:600}.digest-options input,.digest-options select{border:1px solid #dce2df;border-radius:7px;padding:10px;background:#fff;color:var(--ink)}.email-settings-modal .form-actions{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}body[data-dark="true"] .settings-warning{background:#302713;border-color:#6b5622;color:#e6cd84}body[data-dark="true"] .queue-subscription-grid{border-color:#3a4943}body[data-dark="true"] .queue-subscription-row{border-color:#3a4943}body[data-dark="true"] .queue-subscription-row label{color:#bdc9c4}body[data-dark="true"] .digest-options input,body[data-dark="true"] .digest-options select{color:var(--ink);background:#111a17;border-color:#3a4943}@media(max-width:760px){.queue-subscription-row{grid-template-columns:1fr;gap:7px}.digest-options{grid-template-columns:1fr}.email-settings-modal{margin:1vh auto;max-height:98vh}}